{"id":39988,"date":"2013-06-06T18:52:00","date_gmt":"2013-06-06T18:52:00","guid":{"rendered":"https:\/\/www.gpstrategies.com\/?post_type=case-study-cpt&p=39988"},"modified":"2025-03-06T20:00:41","modified_gmt":"2025-03-06T20:00:41","slug":"worldwide-training-delivery-anddocumentation-staff-augmentation","status":"publish","type":"case-study-cpt","link":"https:\/\/www.gpstrategies.com\/our-work\/worldwide-training-delivery-anddocumentation-staff-augmentation\/","title":{"rendered":"Worldwide Training Delivery and Documentation Staff Augmentation"},"content":{"rendered":"\n

Situation<\/h2>\n\n\n\n

This semiconductor OEM is the global leader in providing manufacturing solutions for the semiconductor, flat panel display, and solar photovoltaic industries. Their technologies help to make innovations like smart phones, flat screen TVs, and solar panels more affordable and accessible to consumers and businesses worldwide. Their Global Technical Training organization provides learning solutions to both internal and external engineering clientele. Headquartered in Santa Clara, California, this organization has a global presence in 89 locations in 19 different countries with over 13,000 employees.<\/p>\n\n\n\n

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Tasked to increase instructional capacity rapidly while minimizing internal resource requirements and maintaining low, long-term engagement costs.<\/p>\n<\/blockquote>\n\n\n\n

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Challenge<\/h2>\n\n\n\n

The organization sought to find a suitable training partner to provide technical instruction, program management, and outsourced curriculum development services to augment the needs of their internal team. The challenge was high volatility and rapidly changing demand\/level of services required by the ever-evolving nature of the semiconductor industry. GP Strategies\u00ae was selected by the Global Technical Training group to increase instructional capacity rapidly while minimizing their internal resource requirements and still maintaining low, long-term engagement costs.<\/p>\n\n\n\n

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Solution<\/h2>\n\n\n\n

GP Strategies was able to meet the staffing demands by combining the use of available internal resources and strategic hires. GP Strategies worked to develop an instructor screening, qualification, and certification process that allowed for increased instructional capacity in desired areas of expertise very quickly. Conversely, when demand decreased, GP Strategies was able to maintain much of this valued expertise\/experience in-house by placing these resources onto other opportunities within GP Strategies\u2019 diverse customer base while still providing the organization with a ready team at the first sign of the next ramp-up in training demand.<\/p>\n\n\n\n

GP Strategies placed a project team on-site to work directly with the client\u2019s management team to carefully plan workforce requirements and provide the value-added services of managing all elements of the instructors\u2019 performance and development. This approach enabled the client to maintain a stable manning level at the first-line supervisor level, again minimizing long-term costs. GP Strategies assembled a team of on-site program managers, developers, and desktop-publishing professionals to meet the curriculum development needs for the group. This team was augmented during ramps in workload by GP Strategies\u2019 wide array of technical developers. The ability to call on GP Strategies\u2019 flexible resource pool was key to meeting the varying demand levels.<\/p>\n\n\n\n

During the same period, GP Strategies established a formal partnership relationship outsourcing the curriculum development requirements. GP Strategies worked with the client\u2019s staff to develop custom, traditional, classroom-based curriculum and web-based solutions.<\/p>\n\n\n\n

The Training Model<\/p>\n\n\n\n

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Technical Training and Documentation<\/strong><\/p>\n\n\n\n