{"id":40092,"date":"2020-08-19T14:34:00","date_gmt":"2020-08-19T14:34:00","guid":{"rendered":"https:\/\/www.gpstrategies.com\/?post_type=case-study-cpt&#038;p=40092"},"modified":"2024-12-10T13:27:20","modified_gmt":"2024-12-10T13:27:20","slug":"successful-organizational-change-management-with-a-major-beverage-distributor","status":"publish","type":"case-study-cpt","link":"https:\/\/www.gpstrategies.com\/our-work\/successful-organizational-change-management-with-a-major-beverage-distributor\/","title":{"rendered":"Successful Organizational Change Management with a Major Beverage Distributor"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Situation<\/h2>\n\n\n\n<p>An American coffee and beverage leader was implementing SuccessFactors Learning as a common platform across North America, including content for programs such as New Employee Orientation (NEO), HR &amp; Talent Learning &amp; Development, and Information Systems training. Due to the nature and complexity of their Compliance programs, they opted to maintain a legacy learning management system (LMS) running in parallel to support their Corporate Compliance learning programs. This initiative required a comprehensive plan that included engaging and communicating with stakeholders in Canada and the United States throughout the project timeline.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Improving Communication with Effective Organizational Change Management Strategies.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-emagine-spacer wp-block-emagine-spacer--sm\" aria-hidden=\"true\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Challenge<\/h2>\n\n\n\n<p>Because the customer did not have an internal resource dedicated full time to change management, GP Strategies\u00ae provided an experienced resource who collaborated with the customer to prepare an overall change management strategy, plan, and schedule. Based on where the customer needed the most support, GP Strategies helped execute several change management tasks. GP Strategies\u2019 primary focus area was communications, including collaborating with the customer to storyboard and finalize various forms of messaging for sponsors and key leaders to deliver across the enterprise.<\/p>\n\n\n\n<div class=\"wp-block-emagine-spacer wp-block-emagine-spacer--md\" aria-hidden=\"true\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>Initially, the client requested a full suite of OCM services. As we strengthened our relationships with the customer during the strategy and planning phase, we realized their area of greatest need was around communications. As a result, we structured our OCM support model to focus on the customer\u2019s desired channels of communications, such as talking points for various levels of leadership, newsletter article ideas, a strategy for use of video to increase end-user awareness, and PowerPoint slides that could be tailored.<\/p>\n\n\n\n<p>The engagement included collaborating with the client\u2019s core team and designated internal OCM resources, recommending a customer-specific OCM strategy and plan, determining the tasks to perform, and then executing the agreed-upon tasks in partnership with customer\u2019s OCM resources.<\/p>\n\n\n\n<div class=\"wp-block-emagine-spacer wp-block-emagine-spacer--md\" aria-hidden=\"true\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<p>The customer\u2019s internal change champion expressed appreciation for GP Strategies\u2019 collaborative approach in support of their multi-channel Change Communications efforts. The executives were confident customizing their \u201cwalk-around\u201d PowerPoint deck framework for the needs of each audience segment. The <a href=\"https:\/\/www.gpstrategies.com\/managed-learning-services\/learning-administration\/\">learning administrators<\/a> and subject matter experts reviewed talking-point scripts with the managers of North American plants to prepare them for having all-hands discussions with employees. The goal of informing all affected employees about changes to their LMS was achieved by publishing a \u201cComing Soon\u201d newsletter article and an executive sponsor narrated video. The communication assets were designed to dovetail together, and the end result was well-received.<\/p>\n\n\n\n<div class=\"wp-block-emagine-spacer wp-block-emagine-spacer--sm\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-emagine-button has-text-align-left\"><a class=\"btn btn--size-md btn--style-primary\" href=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2023\/02\/Case-Study-SuccessfulOrgChngMangt-MajorBevDist-08.21.20-xOLopt.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span>Download the Case Study<\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Situation An American coffee and beverage leader was implementing SuccessFactors Learning as a common platform across North America, including content [&hellip;]<\/p>\n","protected":false},"featured_media":38435,"parent":0,"menu_order":0,"template":"","industry":[46,47,48,49,50,51,52,53],"case-study-category":[303,343],"class_list":["post-40092","case-study-cpt","type-case-study-cpt","status-publish","has-post-thumbnail","hentry","industry-aerospace-defense","industry-automotive","industry-energy","industry-financial-services","industry-government","industry-life-sciences","industry-other","industry-technology","case-study-category-change-management","case-study-category-video"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Organizational Change Management | Case Study | GP Strategies<\/title>\n<meta name=\"description\" content=\"GP Strategies delivered successful organizational change management services for a major beverage distributor. 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