{"id":40136,"date":"2021-10-11T13:11:00","date_gmt":"2021-10-11T13:11:00","guid":{"rendered":"https:\/\/www.gpstrategies.com\/?post_type=case-study-cpt&p=40136"},"modified":"2025-03-03T17:52:33","modified_gmt":"2025-03-03T17:52:33","slug":"performance-management-reimagined-at-lockheed-martin","status":"publish","type":"case-study-cpt","link":"https:\/\/www.gpstrategies.com\/our-work\/performance-management-reimagined-at-lockheed-martin\/","title":{"rendered":"Performance Management Reimagined at Lockheed Martin"},"content":{"rendered":"\n

Situation<\/h2>\n\n\n\n

Lockheed Martin, a global security and aerospace leader, recognized the need for a company-wide culture shift to a modern performance management approach, leading the company to invest in and implement a new technology-enabled, feedback-driven performance management system. <\/p>\n\n\n\n

This significant enterprise-wide change was initiated both to increase employee satisfaction (based on internal survey results) and to improve and modernize the current performance management approach. <\/p>\n\n\n\n

To ensure successful adoption of the new performance management approach, the system implementation was supported by a robust change management strategy that incorporated a communications plan, resistance management, an extensive blended learning solution and performance support.<\/p>\n\n\n\n

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Challenge<\/h2>\n\n\n\n

Lockheed Martin\u2019s goal was to \u201ctransform performance management to drive agility while focusing on increased employee engagement via a re-engineered process and a feedback-driven culture.\u201d <\/p>\n\n\n\n

Lockheed Martin also wanted to roll out a world-class and innovative learning program that would help leaders and employees embrace the new approach and engage in continuous high-quality feedback to improve performance and positively impact the business and all employees across the enterprise.<\/p>\n\n\n\n

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Solution<\/h2>\n\n\n\n

As part of its extensive blended learning strategy, Lockheed Martin partnered with GP Strategies to create modern, intuitive, webbased training that would stand out from the ordinary and reflect its modern performance management approach. The goal was to develop and deliver content that would model and reinforce the desired new performance management behaviors and support the mindset change required for the cultural shift.<\/p>\n\n\n\n

GP Strategies used a design thinking methodology to involve members from every phase of the initiative in the design of the solution, from GP Strategies\u2019 project managers and learning architects to Lockheed Martin\u2019s subject matter experts and stakeholders. Together, they designed and created the Mission Possible series of seven short, webbased performance training modules with one track for leaders and one for employees. <\/p>\n\n\n\n

The learning solution was centered on creating relevant and engaging scenario-based modules that would target the critical skills necessary to Lockheed Martin\u2019s success in rolling out its new performance management system. GP Strategies and Lockheed Martin focused on four key areas to ensure the training met the organization\u2019s needs: <\/p>\n\n\n\n