{"id":60882,"date":"2024-10-24T18:25:52","date_gmt":"2024-10-24T18:25:52","guid":{"rendered":"https:\/\/www.gpstrategies.com\/?post_type=case-study-cpt&#038;p=60882"},"modified":"2025-03-12T17:24:27","modified_gmt":"2025-03-12T17:24:27","slug":"transforming-a-learning-operation-leads-to-increased-efficiency-scalability-and-cost-savings-for-global-pharmaceutical-company","status":"publish","type":"case-study-cpt","link":"https:\/\/www.gpstrategies.com\/our-work\/transforming-a-learning-operation-leads-to-increased-efficiency-scalability-and-cost-savings-for-global-pharmaceutical-company\/","title":{"rendered":"Transforming a Learning Operation Leads to Increased Efficiency, Scalability, and Cost-Savings"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Situation<\/h2>\n\n\n\n<p>To enhance strategic alignment and create consistent employee learning experiences, a global pharmaceutical company partnered with GP Strategies to create a new business process outsourcing (BPO) strategy and operating model. The new processes harmonized service delivery and ensured consistency in service design, delivery, support, and governance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>The BPO strategy established governance structures and learning disciplines. This created a solution consulting capability that drove standardization and delivered operational excellence in all learning operations service delivery activities for employees and managers.<\/p>\n\n\n\n<p>The strategy focused on the key areas of consolidation, optimization of benefits, and acceleration. &nbsp;The new operating model:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>clarified responsibilities and handoffs<\/li>\n\n\n\n<li>streamlined and optimized work processes<\/li>\n\n\n\n<li>enhanced scalability<\/li>\n\n\n\n<li>promoted knowledge sharing<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Labor savings will amount to $14.5 million over the five-year contract term.<\/li>\n\n\n\n<li>145+ existing processes were streamlined, bolstering productivity across various functions.<\/li>\n\n\n\n<li>Performance metrics demonstrated processing time efficiency gains greater than 75%.<\/li>\n\n\n\n<li>Learning operations achieved their 100% SLA performance target immediately post-launch.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\"\/>\n\n\n\n<p>The new business process outsourcing strategy and operating model has been honored with a 2024 HCM Excellence Gold Award for Best Learning Strategy by the Brandon Hall Group.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\"\/>\n","protected":false},"excerpt":{"rendered":"<p>To enhance strategic alignment and create consistent employee learning experiences, a global pharmaceutical company partnered with GP Strategies to create a new business process outsourcing (BPO) strategy and operating model. The new processes harmonized service delivery and ensured consistency in service design, delivery, support, and governance.<\/p>\n","protected":false},"featured_media":60886,"parent":0,"menu_order":0,"template":"","industry":[51],"case-study-category":[321,354,323,325,352],"class_list":["post-60882","case-study-cpt","type-case-study-cpt","status-publish","has-post-thumbnail","hentry","industry-life-sciences","case-study-category-learning","case-study-category-learning-delivery","case-study-category-learning-innovation","case-study-category-learning-strategy","case-study-category-learning-technologies"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Transforming a Learning Operation Leads to Increased Efficiency, Scalability, and Cost-Savings - GP Strategies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gpstrategies.com\/our-work\/transforming-a-learning-operation-leads-to-increased-efficiency-scalability-and-cost-savings-for-global-pharmaceutical-company\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transforming a Learning Operation Leads to Increased Efficiency, Scalability, and Cost-Savings - GP Strategies\" \/>\n<meta property=\"og:description\" content=\"To enhance strategic alignment and create consistent employee learning experiences, a global pharmaceutical company partnered with GP Strategies to create a new business process outsourcing (BPO) strategy and operating model. 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