{"id":67093,"date":"2025-10-21T18:22:44","date_gmt":"2025-10-21T18:22:44","guid":{"rendered":"https:\/\/www.gpstrategies.com\/?p=67093"},"modified":"2025-10-21T19:07:17","modified_gmt":"2025-10-21T19:07:17","slug":"stronger-together-human-centered-ld-in-the-age-of-ai-gps-2025-client-forum-takeaways","status":"publish","type":"post","link":"https:\/\/www.gpstrategies.com\/blog\/stronger-together-human-centered-ld-in-the-age-of-ai-gps-2025-client-forum-takeaways\/","title":{"rendered":"Stronger Together: Human-Centered L&amp;D in the Age of AI | GP\u2019s 2025 Client Forum Takeaways"},"content":{"rendered":"\n<p>GP Strategies\u2019 annual Customer Forum just took place in London. Titled \u201cStronger Together: Human-Centred L&amp;D in the Age of AI,\u201d the forum brought together voices from across industries to grapple with the challenges and <a href=\"https:\/\/www.gpstrategies.com\/artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">opportunities of AI<\/a>, and the conversations revealed a clear path forward.<\/p>\n\n\n\n<p>Here are the five main concepts we\u2019re taking away from the event.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">#1: Human-Centered AI: The Power of Partnership<\/h2>\n\n\n\n<p>AI\u2019s promise is undeniable, but its true value emerges only when paired with human curiosity, empathy, and judgment. AI amplifies human capabilities, but human insight drives AI effectiveness. Organizations that treat AI as a partner (not a replacement) are finding new ways to personalize learning, unlock creativity, and scale excellence.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Here are some key insights from Walter Pasquarelli\u2019s keynote presentation on Day One:<\/p>\n\n\n\n<div class=\"wp-block-emagine-spacer wp-block-emagine-spacer--sm\" aria-hidden=\"true\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Reframing AI as Partnership<\/h3>\n\n\n\n<div class=\"wp-block-jetpack-layout-grid column1-desktop-grid__span-6 column1-desktop-grid__row-1 column2-desktop-grid__span-6 column2-desktop-grid__start-7 column2-desktop-grid__row-1 column1-tablet-grid__span-4 column1-tablet-grid__row-1 column2-tablet-grid__span-4 column2-tablet-grid__start-5 column2-tablet-grid__row-1 column1-mobile-grid__span-4 column1-mobile-grid__row-1 column2-mobile-grid__span-4 column2-mobile-grid__row-2 wp-block-jetpack-layout-gutter__nowrap\">\n<div class=\"wp-block-jetpack-layout-grid-column wp-block-jetpack-layout-grid__padding-none\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Traditional Mindset<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI will replace human roles<\/li>\n\n\n\n<li>Technology threatens job security<\/li>\n\n\n\n<li>Learning becomes automated<\/li>\n\n\n\n<li>Human expertise loses value<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-jetpack-layout-grid-column wp-block-jetpack-layout-grid__padding-none\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Partnership Mindset<\/strong>&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI amplifies human capabilities<\/li>\n\n\n\n<li>Technology enhances job performance<\/li>\n\n\n\n<li>Learning becomes personalized<\/li>\n\n\n\n<li>Human insight drives AI effectiveness<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-emagine-spacer wp-block-emagine-spacer--sm\" aria-hidden=\"true\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"352\" src=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Blog-StrongerTogetherHumanCenteredLD-1024x352.jpg\" alt=\"\" class=\"wp-image-67094\" srcset=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Blog-StrongerTogetherHumanCenteredLD-1024x352.jpg 1024w, https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Blog-StrongerTogetherHumanCenteredLD-300x103.jpg 300w, https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Blog-StrongerTogetherHumanCenteredLD-768x264.jpg 768w, https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Blog-StrongerTogetherHumanCenteredLD.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-c-11-f-5-a-color has-text-color has-link-color has-medium-font-size wp-elements-77fb0275c0a212e05fca99b914b2ea69\"><strong>Takeaway:<\/strong> <strong>Invest in developing your people\u2019s ability to work alongside AI, not just use it.<\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">#2: Foundations First: Data, Skills, and Culture<\/h2>\n\n\n\n<p>The temptation to chase the latest technology is strong, but the most successful organizations are those that build strong foundations first. Delta Air Lines\u2019 transformation story underscored the importance of getting data hygiene, skills taxonomy, and unified teams in place before launching enterprise AI. Microsoft\u2019s case study echoed this, highlighting that \u201cmeta-data, meta-data, meta-data\u201d is the backbone of any scalable AI solution.<\/p>\n\n\n\n<p class=\"has-c-11-f-5-a-color has-text-color has-link-color has-medium-font-size wp-elements-ad2aa18870a2e52e61ee5d3f3b830a12\"><strong>Takeaway:<\/strong> <strong>Before scaling AI, audit your data, clarify your skills architecture, and unify your teams around shared goals.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">#3: Curiosity and Psychological Safety: Fuel for Innovation&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.gpstrategies.com\/resources\/article\/innovation-frameworks-what-they-are-and-how-to-build-one\/\" target=\"_blank\" rel=\"noreferrer noopener\">Innovation <\/a>thrives where curiosity is encouraged and psychological safety is protected. The forum\u2019s <a href=\"https:\/\/www.gpstrategies.com\/ai-solutions\/ai-training-programs\/\" target=\"_blank\" rel=\"noreferrer noopener\">hands-on workshops<\/a> and \u201cprompt-a-thon\u201d activities focused on creating environments where people feel safe to experiment, fail, and learn. Leaders must model openness and resilience, fostering cultures where bold ideas can flourish.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"376\" height=\"383\" src=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/The-Four-Stages-of-Psychological-Safety.jpg\" alt=\"\" class=\"wp-image-67095\" srcset=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/The-Four-Stages-of-Psychological-Safety.jpg 376w, https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/The-Four-Stages-of-Psychological-Safety-295x300.jpg 295w\" sizes=\"auto, (max-width: 376px) 100vw, 376px\" \/><\/figure>\n\n\n\n<p>In fact, Leah Clark\u2019s research revealed the critical need for <a href=\"https:\/\/www.gpstrategies.com\/blog\/building-trust-through-psychological-safety\/\" target=\"_blank\" rel=\"noreferrer noopener\">psychological safety<\/a>, trust, and executive role models in order for leaders to take bold action and overcome obstacles.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"341\" src=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Bold-Actions-and-Obstacles.jpg\" alt=\"\" class=\"wp-image-67097\" srcset=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Bold-Actions-and-Obstacles.jpg 624w, https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Bold-Actions-and-Obstacles-300x164.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p class=\"has-c-11-f-5-a-color has-text-color has-link-color has-medium-font-size wp-elements-2f7bbf0a2a8f94b1e9f0d9518e7b5dc4\"><strong>Takeaway:<\/strong> <strong>Create safe spaces for experimentation and reward curiosity, not just results.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">#4 | Overcoming Barriers: Inclusion and Trust<\/h2>\n\n\n\n<p>Resistance to <a href=\"https:\/\/youtu.be\/keFDlXjJP5c?si=K54wJ6kqZVWEsu1i\" target=\"_blank\" rel=\"noreferrer noopener\">AI adoption<\/a> is real, whether it\u2019s skepticism, fear, or lack of clarity. Ella Richardson\u2019s presentation \u201cEmbedding AI in the Enterprise, Driving Adoption Through Behavioural Change\u201d explored the BRAVE framework (Belonging, Relevance, Access, Visibility, Empowerment). This framework offers a roadmap for fostering inclusion and experimentation.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"468\" height=\"318\" src=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/BRAVE-Framework.jpg\" alt=\"\" class=\"wp-image-67098\" srcset=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/BRAVE-Framework.jpg 468w, https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/BRAVE-Framework-300x204.jpg 300w\" sizes=\"auto, (max-width: 468px) 100vw, 468px\" \/><\/figure>\n\n\n\n<p class=\"has-c-11-f-5-a-color has-text-color has-link-color has-medium-font-size wp-elements-5a746c3282cfbb6aaca58b7e153e3683\"><strong>Takeaway:<\/strong> <strong>Use real-life insights to demonstrate value, celebrate quick wins, and share adoption stories widely.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">#5 | Measuring What Matters: Data-Driven Impact<\/h2>\n\n\n\n<p>In the age of AI, intuition alone isn\u2019t enough. Leaders need clear, actionable data to guide decisions. The forum highlighted the shift from measuring activity to <a href=\"https:\/\/www.gpstrategies.com\/consulting\/measurement-and-analytics\/\" target=\"_blank\" rel=\"noreferrer noopener\">measuring impact<\/a>: connecting learning directly to business outcomes, productivity, and innovation. Advanced analytics and real-time dashboards are helping organizations identify skill gaps, track engagement, and prove ROI.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"279\" src=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Data-Driven-Impact.jpg\" alt=\"\" class=\"wp-image-67100\" srcset=\"https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Data-Driven-Impact.jpg 624w, https:\/\/www.gpstrategies.com\/wp-content\/uploads\/2025\/10\/Data-Driven-Impact-300x134.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p class=\"has-c-11-f-5-a-color has-text-color has-link-color has-medium-font-size wp-elements-5c4c8a0c686499d21b2f04e4917b8c78\"><strong>Takeaway: Move beyond vanity metrics. Define what success looks like for your learning initiatives, and use data-driven insights to iterate, improve, and demonstrate value to stakeholders.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Action Items Recap for Learning Leaders<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Invest in human-centered AI partnerships:<\/strong> Develop your people\u2019s ability to work alongside AI, focusing on collaboration and creativity\u2014not just technical usage.<\/li>\n\n\n\n<li><strong>Build strong foundations before scaling AI<\/strong>: Audit your organization\u2019s data, clarify your skills architecture, and unify teams around shared goals.<\/li>\n\n\n\n<li><strong>Foster curiosity and psychological safety:<\/strong> Create environments where experimentation is safe and curiosity is rewarded, enabling innovation to flourish.<\/li>\n\n\n\n<li><strong>Overcome barriers with inclusion, trust, and measurable impact:<\/strong> Use frameworks like BRAVE and data-driven insights to foster inclusion, build trust, and celebrate progress.<\/li>\n\n\n\n<li><strong>Measure what matters\u2014focus on impact, not activity<\/strong>: Define clear success metrics for learning initiatives and use analytics to demonstrate and improve value.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">The Future of Work: Human+AI Teams<\/h2>\n\n\n\n<p>The next frontier will be built by teams that blend human judgment with <a href=\"https:\/\/www.gpstrategies.com\/blog\/what-does-agentic-ai-mean-for-learning-and-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> to unlock new value. To succeed, we need bold leadership, disciplined foundations, and a relentless focus on human strengths. The organizations that embrace these principles will not only keep pace with change; they will shape the future of learning and work.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Explore key takeaways from GP Strategies\u2019 Client Forum in London, how human-centered learning and AI partnerships are shaping the future of work.<\/p>\n","protected":false},"author":646,"featured_media":67102,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"topic":[376,540,54,76,85,69,55,70,74,67,86,71,63,379,56,79,81,66,543,60,58,75,77,72,61,65,73,64,78],"industry":[46,47,48,49,50,51,52,53],"ppma_author":[297],"class_list":["post-67093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","topic-artificial-intelligence","topic-consulting","topic-digital-solutions","topic-diversity-equity-inclusion","topic-employee-development","topic-employee-engagement","topic-enterprise-technology-adoption","topic-future-workforce","topic-general-topics","topic-innovation","topic-leader-development","topic-leadership","topic-learning","topic-learning-experience","topic-learning-experience-platforms","topic-learning-innovation","topic-learning-measurement","topic-learning-strategy","topic-managed-learning","topic-operational-excellence","topic-organizational-development","topic-outsourcing","topic-performance-support","topic-strategy","topic-technical-engineering","topic-technology-adoption","topic-training","topic-virtual-learning","topic-workforce-transformation","industry-aerospace-defense","industry-automotive","industry-energy","industry-financial-services","industry-government","industry-life-sciences","industry-other","industry-technology"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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